Customer stories
How Drost Personal Injury optimized their CRM with Magic Promis
Drost Personal Injury is a leading firm specializing in personal injury cases. To optimally assist their clients, efficient and clear case management is essential. From time tracking and invoicing to automated case processing, Drost Personal Injury sought a comprehensive CRM/ERP solution that perfectly matched their workflow and need for customization.
Challenges faced by Drost Personal Injury
Initially, Drost Personal Injury worked with a bailiff software package, as they also operated a collection agency and general legal practice. When they fully specialized in personal injury, this package no longer met their specific needs, particularly regarding extensive workflow capabilities.
They needed a flexible CRM/ERP package that could adapt to the unique processes of a personal injury firm. Within this, Drost desired automated case processing to increase efficiency and reduce manual administrative tasks. Two other crucial points were user-friendliness and customization options, so the package could be easily tailored to their workflow.
Solution with Magic Promis
During their search for a suitable CRM/ERP package, Drost Personal Injury came into contact with Magic Promis through colleagues in the industry. What made the difference? Not only the technical capabilities of the package but also the personal approach of Magic Software. “The connection with the Promis implementation team was decisive. They listened to our needs, showed understanding of our challenges, and offered exactly what we needed,” said Yme Drost – NIVRE Registered Personal Injury Expert.
What made Magic Promis the right choice:
- Fully customizable – Magic Promis offered the ability to completely tailor the package’s setup to Drost Personal Injury’s specific workflow.
- User-friendly interface – Thanks to the intuitive work environment, employees could quickly start using the system.
- Automated processes – From generating letters to deadline monitoring, many tasks were fully automated, greatly improving efficiency.
Results
With the implementation of Magic Promis, Drost Personal Injury achieved significant improvements in their work processes:
- Better case processing – All cases are now centrally managed with smart automations for monitoring and follow-up.
- Time savings & efficiency – Letters, travel expenses, and time registrations are automatically processed, drastically reducing administrative tasks.
- Improved client service – Thanks to faster handling and accurate deadline monitoring, Drost Personal Injury can support clients even better.
- Maximum control & flexibility – The package offers extensive workflow options, allowing Drost’s management to determine how they want the system to support their employees. This also ensures uniform case handling across all Drost employees.
Conclusion
By choosing Magic Promis, Drost Personal Injury has a powerful CRM/ERP solution that fully aligns with their workflow. The collaboration with Magic Software Benelux has not only led to more efficient work processes but also to greater control and flexibility in their daily practice.
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