Customer stories
How Adee integrates AI into Promis with Magic Software
Adee is a leading specialist in occupational health and employability services. Every day, they handle sensitive client data, reports, and case files that require strict security, reliability, and accuracy. In a field where people and privacy are central, automation or digitization only adds value when it operates within trusted, secure frameworks.
When AI technology began advancing rapidly, Adee was initially skeptical of the hype. But today, they work with a secure AI solution integrated into their existing CRM system, Magic Promis, a platform they’ve been intensively working with since 2007 in collaboration with Magic Software.
Challenges faced by Adee Arbeidsdeskundigen
At Adee, the focus is on people, not technology. But because they work with highly sensitive data: names, medical records, employment historie, it became increasingly important to ask:
- How can you harness the power of AI without compromising data security?
- How do you keep knowledge from thousands of case files quickly and reliably accessible for optimal advice, without forcing staff to search endlessly?
- How do you maintain control over your own data, ensuring it never leaves your organization?
Adee sought a way to make internally built-up knowledge safely and efficiently accessible via AI, without using public models or external platforms.
Solution with Magic Promis
Together with Magic Software, a closed AI environment was implemented within Magic Promis. This solution uses a proprietary AI agent running on Adee’s secured infrastructure, with access to their own data and nothing else—designed to generate even better insights for current clients.
✔ All data remains in the Netherlands, hosted on ISO-certified servers
✔ All prompts and responses are generated solely from Adee’s own, verified reports
✔ AI supports employees by retrieving relevant knowledge from thousands of documents—faster and more reliably than ever before
Results
Initial tests with AI in Promis delivered impressive outcomes:
✔ Speed – Employees now find relevant information in seconds for new advice, where before it took hours
✔ Reliability – Since all responses come from internal data, accuracy and control are ensured
✔ Security – Nothing is shared with external AI services; all knowledge stays within the organization
✔ Knowledge utilization – Insights from older case files and reference reports now truly come to life in day-to-day operations
The collaboration with Magic Software
What began as a standard Promis implementation in 2007 has grown into a strategic partnership built on mutual trust and a shared vision.
✔ Adee sees Magic Software not as a supplier, but as a colleague sitting on the same side of the table
✔ The collaboration is warm, transparent, and content-driven
✔ Tickets are handled quickly—with critical thinking and proactive advice
✔ No surprise costs—just focus on progress and substance
“They always think along. Not just: you ask, we deliver. But also: what are the implications? What is truly secure? That makes all the difference.”
Results
With the combination of Magic Promis and a secure, internal AI solution, Adee has succeeded in leveraging the benefits of AI without sacrificing privacy or control. This customer story proves that innovation and security can go hand in hand, if you have the right partner.
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